Our SCP Campaign

The safety of our patients, their families and our team are of the utmost importance to us at Skin Solutions Dermatology. During this difficult time, we are dedicated to safely bringing you dermatological care . We now offer Televisit appointments for patients who are sick or would prefer to remain at home.  You can begin scheduling today by calling one of our 8 locations. Our offices will remain open for patients who are well and feel comfortable attending their appointment.  Our providers and staff members are taking the following precautions to prevent the spread of Covid-19:

SCREEN, CLEAN, PHYSICALLY DISTANT

SCREEN:

  • Pre-Screening Patients Prior to Arrival 
    • Our staff is rescheduling any patients with symptoms of Covid-19 before they arrive to the office to ensure safety of staff and other patients.
    • We are asking patients to take their temperature at home prior to their appointment. If it is over 99 degrees Fahrenheit, we can change the visit to a Televisit or reschedule your appointment for 2 after your symptoms have stopped.   
    • We encourage all patients to wear a mask to their appointment if one is available to them. If masks are not available, we strongly urge patients to wear some type of barrier, such as a bandanna. over their nose and mouth.
  • Screening our Employees
    • All employees are required to take their temperature prior to arriving at the office and are not permitted to work if they are experiencing any Covid-19 symptoms.
    • All employees are required to wear masks.

CLEAN:

  • We are adhering to strict cleaning policies per CDC guidelines.
  • We are sanitizing every room thoroughly prior to and following each patient.
  • We are cleaning all other non-patient surfaces in the office hourly.
  • We are limiting patient contact by having nurses input all kiosk information for each patient. Patients will not sign in using our normal tablets.
  • To limit exchange of paper goods, visit summaries and any follow-up appointment details are published directly to the patient's portal for review.

PHYSICALLY DISTANT:

  • Televisits 
    • For the protection of our patients and our team, we are encouraging televisits when possible to reduce in-office patient volume.  Televisits can be accessed by  visiting your Patient Portal. You can access your portal through the following:
      • Using the Healow app on your tablet OR smartphone.
      • Directly through the Healow site.
      • Televisits are also available to be performed using FaceTime.
  • Limiting Patient Volume
    • Allows staff to sanitize patient rooms before each appointment.
    • Ideally, only one patient will be in the office at a time.
  • Closed Waiting Rooms 
    • When patients arrive they are taken directly to a patient room. If a patient room is still being sanitized or currently occupied, patients will be asked to wait in their car until a room becomes available.
    • Unless the patient is under the age of 18, we are asking patients to come alone or have any escorts wait in the car.
    • Providers and staff are social distancing between themselves unless closer exam is required.

If you would like to change your upcoming appointment to a televisit or are having trouble accessing your televisit, please call us and one of our staff members will assist you. We understand that this is a challenging time for everyone and we thank you for your continued patience.



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Dr Pena

About The Author

Dr. Pena is a Board-Certified Medical Dermatologist, Mohs skin cancer surgeon, and cosmetic dermatologist. Her mission is to educate the diverse patient populations she serves, and their communities, on the importance of skin care in decreasing the risk of skin cancer and minimizing the early signs of aging. She founded Skin Solutions Dermatology with numerous clinics in Nashville, Tennessee and surrounding Middle Tennessee.

Dr. Julia Pena, MD

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