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Patient Portal

Patient Portal Overview

With the Healow App your health is in your hands! 

  • Book an appointment instantly at your own convenience.
  • Personalize and manage your medications all in one place
  • Your complete health record at your fingertips 
  • Automated reminders for upcoming appointments & easy check-in 

The quickest response, regarding a question about your visit or a prescription refill, is through use of the portal. Review of statements and bill payment can also be made through the portal.

Our patient portal is a government-mandated secure online website that gives you convenient 24-hour access to your personal health information.
 
CLICK HERE TO ACCESS OUR PATIENT PORTAL

FREQUENTLY ASKED QUESTIONS

For returning users, click “Patient Portal” located on the top of our website’s homepage. Once on the “Patient Portal” page, select the link “Click Here to Access Our Patient Portal”. Enter your login information in the top right corner.

For new users, if you have provided us with an email, either when scheduling your appointment or during your visit, you should have received a confirmation email signing you up for our patient portal. If you have yet to receive this email, please call your preferred Skin Solutions location. When calling, press 1 from the phone menu to contact someone who can resend the email.

Under “My Account” on the left side of your screen, click “Personal Information”. Here you can make any necessary changes to your personal details, address, phone number, and email.
On the left side of your screen click “Personal Information” underneath “My Account”. Scroll to the bottom of this page where you will find the section to enter or make changes to your emergency contact information.
On the left side of your screen under “My Account” click on “Additional Information”. Once you have reached the “Additional Information” page, click on the drop down menu under “Pharmacy”. In the box enter the name of the pharmacy, city, state, and zip code. Click on your preferred pharmacy when you see it appear in the drop down menu. Be sure to click submit at the bottom of the page to ensure your pharmacy details are saved.
Underneath “My Account”, click on “Latest Statement”. Scroll to the bottom of the screen and click the orange “Pay Bill” button in the lower lefthand corner. Enter your billing information and credit card details when prompted. Once all information is entered, click the “Make Payment” button.

Underneath “Messages” on the Dashboard, click “Ask A Nurse”. Choose the facility you were seen at and the dermatology specialist you saw from the drop down menus. Enter the subject of your query in the “Subject” box and your question in the “Message” box. After clicking submit, you should find the nurse’s response in your inbox (underneath “Messages” on your Dashboard) the following business day.

Underneath “Messages” in your Dashboard, click on “Refill Requests”. Now Check the box next to the medication you would like to be refilled and select the orange “Refill Request” button below. Select the facility of your previous appointment from the drop down menu, the dermatology specialist you saw, and the pharmacy where you’d like to pick up your medication. If you do not see your pharmacy in the drop down menu, enter the pharmacy name, city, state, and zip code. Once all fields all fields are completed, click submit.

Underneath “Education” on your Dashboard, click “Patient Education”. There you will find the recommended educational materials selected by the dermatology specialist during your visit.

Click on “Lab/Diagnostic Results” from the drop down menu underneath “Medical Records” on the left side of your screen. If your results do not appear here, they may have not been uploaded yet or you may need to use a different browser.

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